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Earning the trust and confidence of our members is
a primary goal here at Poker Stars Online and the
key to our success. We aim to make everyone feel 100%
comfortable playing poker at our tables from day one
and have taken every effort to ensure so. From using
true random number generators to ensure total game
integrity to providing our players with real-time
on demand transaction and game histories from within
the poker software to securing and protecting the
privacy of our players with 128-bit SSL technology
- these are the driving forces behind the way we run
our business and our daily operations. We have also
put in place the most advanced combination of statistical
analysis tools and expert vigilance to provide the
industry's most effective shield against player collusion.
Poker Stars Online employees and their relatives,
including any of Poker Stars Online's related companies
and third party agencies and their employees and relatives,
are not allowed to open a Player Account or otherwise
enter and play on the Website.
Confidentiality
Any and all information received from players is
held in the strictest confidence by Poker Stars Online.Player
information will never be forwarded to any organization
for commercial or any other gain, save that required
by law. Read our privacy policy.
Game Integrity
Poker Stars Online employs a combination of automated
and human monitoring tools to identify and prevent
any irregular play patterns or incidences of collusion
between players, thus ensuring fair gaming and a pleasant,
honest poker environment. Advanced algorithms designed
by veteran poker professionals and industry experts
are set to trigger system events should any such patterns
be identified; all gaming activity - every card, hand,
move, win, loss, etc. - is recorded by the system
to aid investigation. Player collusion is something
that all players detest, and is a form of cheating
whereby two or more players are working together to
gain an unfair advantage over other players on a table.
Poker Stars Online has enlisted the services of a
team of experienced Poker players utilizing a sophisticated
monitoring system that automatically detects suspicious
play patterns in the Poker tables. Players using Playtech's
software can be assured that the game includes a sophisticated
suite of analysis tools used extensively by the Collusion
detection team, and these tools, together with trained
observers/surveillance executives working 24/7 will
keep cheats where they belong - well away from our
games!! If there are any cheats out there - we are
watching you and will have no hesitation in excluding
you from the game, and sharing your name with other
operators. Although we will always adopt an 'innocent
until proven otherwise' policy, the intricate play-pattern
analysis and corresponding game behaviour will create
the necessary information needed to arrive at accurate
conclusions. Depending upon the seriousness of the
overall findings, players may be asked to provide
valid explanations for their suspicious behavior or,
in more extreme cases, we reserve the right to remove
players from the site.
Actions against Colluders and Fraudulent
Activity
We are absolutely committed to keep cheaters away
from our site, so that our players can enjoy their
games at Poker Stars Online reassured in the knowledge
that their play is backed by fairness and total integrity.
It will be our firm policy to deal in the most determined
and severe ways available with any individual or group
of individuals who threaten or attempt to affect the
game to the detriment of others in this way. Any information
gathered about known cheats, colluders or others guilty
of fraudulent activity will be distributed to other
on-line gaming sites and, where appropriate to regulators
and government authorities in the jurisdiction of
the player(s) involved. Innocent players, the victims
of such activity,will be treated with sympathetic
concern. We encourage any player who believes he or
she has been cheated, to report the offender (in complete
confidence) by email to
. Complete records and a history of every hand are
maintained at all times, and such records can be easily
accessed and reviewed by the player. Finally, to all
of you planning to or already enjoying playing our
games,we wish you the best of luck and can guarantee,
with confidence, the fairest game possible.
Enjoy the Game! |
